Actually most people describe me as the only software developer they know that is a customer 'magician' and out-of-the-box 'technologist' that loves automation, software and the web.

I DEEPLY love customer services AND CUSTOMER SUCCESS.

I'm excited by things that are simple, intuitive, easy to use, yet powerful to accomplish the extraordinary.

I love well crafted software and websites. I love companies that have their customers as top priority.

There are a million things I want to try and learn, to do, to be better at. Time always seems to be too short. Learning is one of my favorite hobbies.

I enjoy spending time with my family, friends, running, playing soccer and going to the gym. It's amazing how feeling joyful and exercise estimulate the flow of great ideas.

I deeply believe that we all have unlimited potential and we can contribute to making the world a better place, each of us with our own unique attributes.





I TAKE YOUR COMPANY'S CUSTOMER SERVICES DEPARTMENT AND TRANSFORM IT INTO A MAGNET FOR YOUR COMPANY'S OWN SUCCESS.

I TRANSFORM YOUR CUSTOMERS INTO YOUR FANS. I MAKE THEM LOVE YOUR COMPANY.

I treat your customers as they have always aspired to be treated and cared for.

I create a personal / individual relationship with every single customer. Personalized, not template based. I call them, I follow up with them, one by one. I resolve their technical issues, guide them, write software hacks for them, make them feel productive and moreover feel passionate about your company and products.

I turn customer services into a revenue stream for your company. They will love to renew their maintenance contracts.

I'M AN EXPERT IN REMOTE WORKING - SINCE 2007.

Moreover, I do consultancy on software development, web development and customer success management. I architect, design, write code and documentation. Totally hands-on. I can work alone or in teams. I love interacting with different people.

I've been fortunate enough to work with amazing customers of all sorts in all industries, in different countries and learn a broad range of techniques, technologies, platforms and solutions.

I get to work with really awesome people and challenges of all types.

I'm an early adopter of new technologies and like to experiment and push the boundaries of what is possible.

I've also been involved with OCR technologies for several years with some key players in the Enterprise Content Management space.

For me, creating an awesome product is all about the wow on the customer's face. As I see it, the purpose of it all, is to alleviate the customer's pain, streamline their internal processes and make their work easier and more enjoyable. This is the essence of technology.

I want to keep improving, learning, creating, envisioning, delivering, wow'ing customers and keep going.

You make fantastic products and have an amazing company culture. You're the best in your segment and you have an upmost appreciation for customer satisfaction.

Your customer's success is your success.

You believe we are all in this together, and that technology is an enabler to achieve great things. A vehicle for progress and improving things around us.

You do what you do, because you are passionate in being the best and delivering excellence in everything you do.





You need a world class person, an out-of-the-box thinker, a tinkerer, an experimentalist, a technologist and someone with rooted values and high understanding of technicalities and customer satisfaction.

You need someone that will tell you "no" when needed and that will fight for an idea.

You need someone that will re-write the rules of customer engagement within your organization & that will fill the void between technical and non-technical.

You need someone who can switch between technologies seemlessly, who is comfortable with the "old" and not afraid of the "new".

You need someone who can treat your customers as you would like to be treated anywhere, as a customer.

You need someone that has both hard technical skills and soft skills, an enthusiast, someone that can make your product and customers tick.





I love the idea of working with people that are brilliant, whom I can both admire and respect for what they do and how they do it. People which I can learn from and keep on progressing.

People that love awesomeness and at the same time, appreciate the complexities of development and know the fine line that separates customer satisfaction from the contrary.

I want to learn from you and I want to teach you.

I believe we are all in this together and only together can we prosper.

YOU ARE THE NEXT CHALLENGE (if we both like it).

• Mortgage Portal
• Doksend
• KB Portal
• Supplier Portal
• Supplier Portal SDK
• eFLOW SDKs
• Top Ten System
• Drive Virtual

When these folks have a problem, I'm the person they call.

• AQA
• Domestic & General
• Document Logistix
• Speedy Services
• Imscan Systems
• The Football Association
• Marstons Brewery
• British Telecom Spain
• Papyrum Nexus
• Hefame
• Sibs Procesos
• Latham House Medical Practice
• AstraZeneca
• DDC
• Parseq
• Fujitsu
• Network Rail
• TransCentra (for JP Morgan Chase)
• Allianz
• Infosys
• Xerox / UWV
• Nuon
• Alliander
• Bupa
• Vision Express
• CACI
• Armstrong Industries
• Social Security Agency
• Skipton Building Society
• HML
• Atkins Global
• Pitney Bowes
• Department for Transport
• Agfa
• Janssen Pharma - Johnson & Johnson
• BBM
• DA Desk
• T&T Stevedoring
• Bureau Marítimo
• Aldebaran Shipping Services
• PDVSA
• OptoSweden
• Recall
• Softronic
• Liberty
• Kofax
• Nomadesk
• Jinan Qingqi Spain
• BottomLine Technologies
• Leicester City Council
• Tata Consulting Services
• Doqsys
• Cabelas
• Enel

and many more...

• Mendix
• European Space Agency
• Shell
• Atos
• Baker Hughes
• eVision Software
• PDS
• Greenhouse Group
• Reed Business Media
• Backup Agent
• Telecombinatie

• 2003 Employee of the year
• 2008 Employee of the year
• 2010 Employee of the year

Sports, travelling, meetups, playing with kids (I have 1, so far), movies.

Some kind words from some of the great people I have worked with over the years. These are real people and real quotes, but let’s not go calling them without letting me know in advance, ok?

Some of hundreds of REAL testimonials

I have literally more than 100 emails (maybe even more... not really sure how many I have) from people expressing their admiration, respect and gratitud for the work I've done. These can also be provided upon request.

This online CV / resume is inspired by this great post from 37 Signals & Jason